Frequently Asked Questions
Q: How is my channel lineup changing?
A: Time Warner Cable is rearranging channels above 100 so that channels with similar programming will be grouped together by categories such as Kids & Family, News & Weather and Sports. Although some small changes are planned, for the most part, the channel lineup below 100 will not be affected.
Q: When will this happen?
A: The changes will take place on August 25th, 2009.
Q: Is Time Warner Cable adding any channels?
A (Cincinnati area): Yes, there are several new channels being added. These include Military History Channel, Crime & Investigation Network, Telemundo, mun2 Fox Sports Español, EWTN en Español, Video Rola, MTV Tr3s, Boomerang en Español Disney XD en Español, TV Asia and Daystar. Also, HD channels are being added with Big Ten Network HD, Cinemax HD and Starz HD with more on the way.
A (Dayton/Miami Valley area): Yes, there are several new channels being added. These include Military History Channel, Crime & Investigation Network, Starz Comedy, Ovation, Nick Toons, Telemundo, mun2, CNN en Español, MTV Tr3s, Boomerang en Español, Disney XD en Español, Daystar, Word, Inspiration Network and TBN. Also, HD channels are being added with Big Ten Network HD, Cinemax HD and Starz HD with more on the way.
Q: Why is Time Warner Cable making these changes??
A: These changes will help customers easily and conveniently find the programming they want to watch by grouping together channels that offer similar content or themes. Also, as we continue to add new programming, we will be able to add channels into similar programming blocks.
Q: Why is Time Warner Cable changing the positions of just the channels above 100?
A: The Standard Cable lineup usually varies by community because of local access, broadcasters and other stations unique to that market. We will continue to work on providing the best Standard Service we can in each community.
Q: What will the new Digital Cable channel lineup look like?
A: Channels will be arranged as seen below:
Channels |
|
2-99 |
Basic & Expanded Basic |
100-399 |
Digital Genres - grouped into Kids & Family, Learning & Discovery, Home & Leisure, Shopping, Entertainment, Music, Movies, Sports, News & Weather, Faith & Inspiration |
400-499 |
Free On Demand |
500-599 |
Movies On Demand |
600-699 |
Premium Channels |
700-799 |
PPV & Sports Packages |
800-899 |
Hispanic & International |
900-946 |
Digial Music |
970-995 |
Digital Brodcast |
1001+ |
HD Channels |
Q: Are you moving some of my Standard Service channels to Digital Cable?
A: Your Standard Cable lineup for the most part remains unchanged. In addition many of those channels also will appear as part of a theme-based category on the Digital lineup as a convenience to make the programming easier to find. So, for example, if you receive ESPN and ESPN2 on Standard Service, they also will appear on the Digital lineup in the Sports Category where they will be grouped with other digital sports channels such as ESPNU, ESPN Classic, and ESPN News.
Q: Will I get every channel listed in the various themes or categories as a Digital Cable subscriber?
A: You will receive all the channels you received prior to the channel realignment, just in different channel locations. The number of channels you receive will continue to depend on which Digital Cable package you subscribe to. So, for example, if you previously subscribed to Standard Service plus the Digital Variety Package, you would continue to receive the channels available in those packages, but they will be grouped by theme for your convenience. Additional channels may be available within a particular category but require a different Digital Cable package, such as the Digital Sports Package or Digital Movies Package.
Q: Will you continue to offer different tiers of Digital Cable service?
A: Yes. Time Warner Cable will continue to offer various Digital Cable packages, such as the Digital Variety Package, Digital Sports Package and Digital Movie Package. The purpose of the channel realignment is to group channels together. The themes, or genres such as “Kids & Family”, are simply to make programming easier to find.
Q: Will there be any changes to the Digital Packages?
A: Yes, we are making several enhancements to our Digital Packages.
insertCincinnati area Digital Package changes |
|
Digital Package |
Summary of Changes |
Digital Variety Package |
• Daystar will be added to the Digital Variety Package • Sundance Channel will be available on the Digial Variety Package |
Digital Choice Package |
Military History Channel and Crime and Investigation Network will be added to the Digital Choice Package |
Nuestra Tele |
Telemundo, mun2, Fox Sports Español, EWTN en Español, Video Rola, MTV Tr3s, Boomerang en Español and Disney XD en Español will be added to make up the Nuestra Tele Package. |
HD Channels |
Cinemax HD, Starz HD and Big Ten Network HD will be added. |
Dayton/Miami Valley area Digital Package changes
|
|
Digital Package |
Summary of Changes |
Digital Variety Package |
• Daystar, Word, Inspiration Network and TBN will be added to the Digital Variety Package • Sundance Channel will be available on the Digital Variety Package |
Digital Choice Package |
Military History Channel and Crime and Investigation Network, Nick Toons and Ovation will be added to the Digital Choice Package |
Nuestra Tele |
Telemundo, mun2, CNN en Español, MTV Tr3s, Boomerang en Español and Disney XD en Español will be added to make up the Nuestra Tele Package. |
HD Channels |
Cinemax HD, Starz HD and Big Ten Network HD will be added. |
Q: What is Nuestra Tele??
A: Nuestra Tele is a new & improved optional package of Spanish language digital channels (formerly Digital Español Tier). In English, it means "Our TV" or "TV for us."
Q: Where do I find HD Channels?
A: HD channels will be conveniently grouped together in the 1000s. We’ve made it very easy for you to find the HD channel you are looking for by simply adding a “1” to the digital channel location of the same network. For example, Disney Channel is on digital channel 101 and Disney Channel HD is on channel 1101.
Q: Where can I view my new lineup?
A: The new digital channel lineup is available online by clicking here.
Additionally, every customer will receive a new channel lineup in the mail. For digital customers, Local On Demand has available an alphabetical listing of channels with their new channel numbers. Local On Demand may be found on channel 1111 until August 25 when it moves to channel 411.
Q: Will I have to reprogram my remote if I don't Digital Cable?
A: Yes, if you have cable ready access you will need to reprogram your remote control. Please refer to your TV manual for instructions.
Q: Will I have to reprogram my remote if I have Digital Cable?
A: No, you do not have to reprogram your remote if you have Digital Cable.
Q: Will my Parental Controls be saved?
A: Yes, your Parental Controls will be saved.
Q: Will my Favorites be saved?
A: No, you will need to reprogram your Favorites.
Q: Will I need to reprogram my DVR?
A: No, all scheduled DVR recordings will remain and transfer to the new channel location..
Q: Will I need to reprogram my VCR?
A: Yes, if you have scheduled recordings set through your VCR you will need to reprogram for the new channels
Q: Will there be any changes to Standard Cable?
A: Yes, there will be small changes as follows:
Cincinnati area Standard Cable Changes
- • HSN is moving to channel 16
- • To reduce duplicated programming, we are reducing the number of PBS channels to 14
Dayton/Miami Valley area Standard Cable changes
- • Versus moves to the Digital Variety Tier
- • TBS moves to Standard Cable channel 32
- • Big Ten Network moves to channel 57
- • Oxygen moves to channel 73
- • WDTN moves to channel 2
